Terms and conditions

 

Deliveries are free, except for the same day delivery service available in Madrid city and surrounding areas, this method of payment must be selected at the order confirmation.

Same day delivery for Madrid city and surrounding areas for orders placed before 4pm (GMT+1).

Please note that any order made after 13.00h (GMT +1) on Friday and throughout Saturday and Sunday will be dispatched for delivery on the Monday of the following

week. Spanish national holidays and local public holidays in Madrid can also lead to delays in deliveries.

In order to guarantee security and speed, all Orders are shipped using DHL services. Once your order has been dispatched, you will receive a tracking number and a link by email that will allow you to check the status of your order and follow its progress at www.dhl.com.

Deliveries are made between 8.30 and 19.00 and will require a signature to ensure safe and secure delivery of your Order.

 

Gifts and packaging

All goods purchased from Valgut&Bag’s online store are gift-wrapped. All our products arrive in a protective felt bag with our logo inside a Valgut & Bag box to protect them during delivery and for their subsequent storage. The package arrives in a discrete box.

The invoice with the price will be sent to the billing address, whereas a delivery note in which the price is omitted will be included in the parcel, so that you can send your purchase as a gift directly.

 

Gift card

During the checkout process, you have the option to include a Gift Card with your own message. We will prepare the card and include it in the package with a personal surprise.

 

Insurance

All Valgut & Bag goods remain the property and responsibility of Valgut & Bag until delivered to the specified delivery address and payment has been received in full. Items are insured against loss and accidental damage during delivery. In any case, this issue will need to be validated by DHL services. If, for any reason, your purchase is not delivered within eight (8) working days, please contact our Customer Service Department. Please notify us of this delay within 30 days from the estimated delivery date, so that we can deal with the incidence.

Please check your purchase upon receipt. If, for any reason, you wish to make a claim, you must contact our Customer Service Department, keeping all the Valgut & Bag packaging in good order.

Should you wish to exchange or return your purchase from Valgut&Bag’s online store, you may do so in accordance with the terms set out in the Exchanges & Right of withdrawal.

 

Purchase and secure payment

To purchase an item from Valgut&Bag’s online store, simply select “Add to Shopping Bag” on the product page, and then click on the “Purchase” button to finalize your purchase. You will then be directed to our secure checkout area where you can choose a billing address (where we will send your invoice) and a delivery address (which may be different to the billing address, for example: a work address, a company, the address of the person you wish to send a gift to…). The final step is the Secure Payment, where you will be able to select from various payment methods.

 

shop.valgutandbag.com accept payments with:

– Visa/MasterCard

– Wire Transfer

– PayPal, either through an account or paying with your card through PayPal

In some cases, after pressing the ‘Purchase’ button, you may be directed to your bank’s webpage where you will be asked for an extra security password for payment with your Visa card or MasterCard. This is the 3D Secure Code, a security system which has been developed by your bank and which will ask you for your password to ensure your payment is secure. This password for online shopping with your card is personal to you and should be given to you by your bank. For further information, please contact your bank directly or our Customer Service Team.

Once payment has been received and your order has been confirmed, your order will automatically be sent to Valgut & Bag for processing. Confirmation of your order means your acceptance of the whole Terms and Conditions of Sale through Valgut&Bag’s online store.

You will receive an email with the confirmation and details of your order.

The prices of Valgut & Bag products are shown in several coins, including taxes. We reserve the right to change the prices of the products on the shop.valgutandbag.com website at any time and without prior notice. However, the prices that appear when the consumer makes a purchase will be considered valid.

Any data registered by the shop.valgutandbag.com website will serve as proof of the transactions carried out between Valgut & Bag and its customers. In the event of a dispute between Valgut & Bag and one of its customers about a transaction carried out through the shop.valgutandbag.com website, all the data registered will be considered as irrefutable proof of the transaction.

 

Stock availability

The prices and products shown on the shop.valgutandbag.com website are subject to availability at the time of placing an order. You will be informed of the product’s availability when placing an order. If a product you have ordered is unavailable, you will be informed as soon as possible by our Customer Service Team. In that case you will be able to change your order and replace it with another product available from the online store, or cancel it.

If you decide to cancel your order, your credit card or PayPal account with which your purchase was made will immediately be refunded the amount paid.

Valgut & Bag shall not be liable for the unavailability of products. Valgut & Bag reserves the right to change the articles presented on the shop.valgutandbag.com web page at any time and without prior notice.

 

Select your country

To ensure that the correct currency, payment methods and shipping conditions for your area are displayed, please select your country from the drop-down menu of the shop.valgutandbag.com webpage.

 

Exchanges and returns

You may exchange the items purchased from Valgut&Bag’s online store within thirty (30) days with the delivery note provided with every purchase or with the official invoice of your online purchase. The item(s) must be in their original condition and with their original packaging and their corresponding accessories in order to be exchanged.

 

Returns

If you would like to Return an item or items purchased from the Valgut & Bag online store, you may do so within fourteen (14) working days following the date of delivery. Working days to exercise your right of withdrawal will be counted stated in the applicable legislation of the location where the product is delivered. You will be refunded the amount paid for the item(s) within a maximum period of five (5) days of receiving and approving the Return. Valgut & Bag will also pay for the delivery cost of returning the item(s) to our Central Warehouse.

The article(s) must be in perfect condition, and returned in its/their original packaging, along with all the accessories, to the following address:

 

Valgut & Bag

Vicente Gaceo, 19

28029

Madrid – Spain

 

Valgut & Bag will refund the amount paid (excluding any return delivery costs) to your credit card or PayPal account with which you made the payment. Only the original purchaser of the product(s) can request a return as the refund will be directly made to the card with which the payment was made.

Valgut & Bag will not be responsible or liable if any item(s) you wish to return to Valgut&Bag’s online store is lost, misdirected or delivered late. The customer must bear the risks of shipping their purchase.

 

Terms and conditions

At the end of the ordering process, you will be requested to click on “Purchase” to confirm your purchase. Once your order has been confirmed, it will be sent to Valgut & Bag for processing. Your order cannot be modified or cancelled except in accordance with the Terms and Conditions of Sale or with the provisions set out by Spanish law. Confirmation of your order implies your acceptance of the whole Terms and Conditions of Sale. You will be sent an email with the details of your order.

Any data registered by the shop.valgutandbag.com website will serve as proof of the transactions carried out between VALGUT & BAG and its customers.

In the event of a dispute between VALGUT & BAG and one of its customers about a transaction carried out on the shop.valgutandbag.com website, the data registered will be considered as irrefutable proof of the transaction contained therein. On the effective date of delivery, the risks (in particular loss, theft or damage) relating to the Products Delivered will be passed on to you.

The sale of any product through Valgut&Bag’s Official online store, is subject to these Terms and Conditions of Sale.

Orders to acquire VALGUT & BAG products can only be made by natural persons and companies with no intention of resale. Any resale or distribution of VALGUT & BAG products purchased from the shop.valgutandbag.com website is strictly forbidden.

VALGUT & BAG may update these Terms and Conditions of Sale at any time. You may consult the most up-to-date version of the General Conditions of Sale at any time by clicking on the Customer Service link. To place an order through Valgut& Bag’s online store you must accept the Terms and Conditions of Sale in force at the time of placing the order.